Returns and refunds
What to do if something is wrong with your order, and how refunds work.
The short version
- Returns are accepted within 5 days after delivery.
- Email us with your order number to start a return or refund.
- Damaged, missing or wrong item? We will make it right.
- If we cancel or can't fill an item you paid for, you get a full refund for it.
- Approved refunds go back to your original payment method.
How to request a return or refund
Email maxnutritionusa@gmail.com with your order number and what went wrong. We'll reply with next steps.
Return window
You can request a return within 5 days after your order is delivered. Email us with your order number within that window to start it.
Return shipping
If the return isn't because of our mistake, you pay the return shipping. If we sent a damaged or wrong item, we'll make it right at no cost to you.
Damaged, missing or wrong items
If an item arrives damaged, doesn't arrive, or isn't what you ordered, email us with your order number. We'll work with you, and with the carrier when needed, to make it right.
Canceled orders and out-of-stock items
If we can't fill an item you ordered, we'll tell you and refund it. If we cancel an order after you've paid, for example because of a pricing or listing error or a stock problem, we refund you in full.
How refunds are paid
Approved refunds go back to your original payment method through Square. How long it takes to show up depends on your bank or card provider.
Shipping
See our Shipping Policy for rates and delivery.
Contact
MaxNutritionUSA LLC (doing business as Max Nutrition USA)
Email: maxnutritionusa@gmail.com